- About "2026 ZEROBASEONE WORLD TOUR [HERE&NOW] ENCORE IN KANAGAWA"
- About membership
- About login
- About changing registration information
- About changing smartphone models
- About withdrawal
- About various emails
- About shipping
- About site usage and content
- others
About "2026 ZEROBASEONE WORLD TOUR [HERE&NOW] ENCORE IN KANAGAWA"
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Q.
Q. Who should I contact regarding ticket applications?
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Q.
Q. Can I participate even if my membership has already been cancelled or expired on the day of the performance?
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Q.
Q. Please tell me how to receive electronic tickets.
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Q. Who should I contact regarding admission and the performance on the day?
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Q.
新規入会は可能ですか？
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Q.
退会してしまいましたが、再入会は可能ですか？
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Q.
Can I join using something other than a smartphone?
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Q.
Can I view the site content without paying the membership fee?
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Q.
Can I register as a member using a name other than my real name?
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Q.
Can one person register more than one?
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Q.
Can I join even if I live overseas (outside Japan)?
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Q.
Are there any email addresses that cannot be used for registration?
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Q.
I forgot my password.
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Q.
I have completed payment, but I cannot log in.
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Q.
What is Plus member ID (former: EMTG ID)?
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Q.
Where can I check Plus member ID (formerly EMTG ID)?
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Q.
I want to delete Plus member ID (former: EMTG ID).
About changing registration information
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Q.
What should I do if my last name has changed?
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Q.
Can I change the registered name?
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Q.
I registered my date of birth and gender incorrectly.
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Q.
What should I do if my address or phone number changes?
About changing smartphone models
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Q.
Please tell me how to cancel my membership.
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Q.
[Monthly course] Will the payments be duplicated if I withdraw and re-enroll within the same month?
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Q.
[Monthly course] Even though I canceled my membership, I am still being billed for my credit card payment.
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Q.
[Monthly course] Even though I canceled my membership, I am still being billed through my carrier billing.
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Q.
It was supposed to be an automatic renewal, but I was cancelled.
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Q.
[Monthly course] What will happen to the payment if I cancel my membership?
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Q.
I am not receiving emails from the fan club.
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Q.
I did not receive a reply email containing the URL for new member registration.
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Q.
Where can I subscribe to the members-only email newsletter?
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I would like to stop receiving email newsletters.
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Can I change the email newsletter recipient?
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Q.
My sign-up/renewal gift was defective. Can I exchange it?
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Q.
When will I receive my sign-up bonus?
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Q.
I haven't received my sign-up bonus. What should I do?
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Q.
Can I use the content on the site, CD jacket photos, artist images, and sound sources?
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Q.
Please tell me the recommended environment.
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Q.
[iPhone] I can't watch MOVIE.
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[Android] I can't watch MOVIE.
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Q.
Suddenly I can no longer view paid content pages.