About withdrawal
It was supposed to be an automatic renewal, but I was cancelled.
Automatic withdrawal may occur in the following cases.
▼[Monthly membership fee/annual course] When paying by credit card
Due to reasons such as insufficient balance or expiration date, your registered credit card may be canceled.
If it is determined that payment cannot be made, your membership will be automatically canceled.
*Please contact your credit card company regarding the reason for the payment failure.
▼[Monthly course] If you select carrier payment
Payment information will not be transferred in the following cases.
●Cancellation of mobile phone company, change of contract details (name, phone number, etc.)
● Model change due to change of mobile carrier
Even if you cancel your membership, you can use the same Plus member ID (email address) within 30 days.
If you re-register (= payment procedure) after logging in,
You can continue to use the site by inheriting your membership status such as your joining date and points.
*If 30 days have passed since the charge was canceled, or if you use a different email address,
Please note that your registration cannot be carried over andyou will become a new member.
Other questions regarding "Withdrawal"
-
Q.
Please tell me how to cancel my membership.
-
Q.
[Monthly course] Will the payments be duplicated if I withdraw and re-enroll within the same month?
-
Q.
[Monthly course] Even though I canceled my membership, I am still being billed for my credit card payment.
-
Q.
[Monthly course] Even though I canceled my membership, I am still being billed through my carrier billing.
-
Q.
[Monthly course] What will happen to the payment if I cancel my membership?
If the above example does not resolve your issue, please contact us using the form below.