It is possible that you have obtained multiple "Plus member ID" and registered (=paid) memberships using different email addresses.
Please leave the ID you want to use, and unsubscribe from the unnecessary ID and delete the "Plus member ID" by yourself.

»[Monthly course] How to withdraw from membership

»About complete deletion of "Plus member ID"


<If you have no idea about payment/registration>
Many cases have been confirmed in which payments are made on behalf of family members.

Before contacting us, please check the following points.
If you are a minor, please consult with your guardian.

If the problem persists, please contact us by email.

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■Customer information
For those who are interested in registering
・Name (Kanji/Kana)
・Your nickname
・Date of birth (8 digits in Western calendar)
·prefectures
·Your phone number
・Your email address:

■Payment information
・Billed amount
・Monthly fee payment method [credit card payment / carrier payment]
・For credit card payment: [16-digit card number] *1
・For carrier payment: [mobile company/payment information] *2
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*1: After confirming the information, we will promptly delete it.
*2: Please refer to the following for confirmation of the payment number. (Move to each mobile company's site)

■ For docomo: [12-digit payment number]
d menu >My docomo>Log in>Enter your network PIN>Confirm PIN>Usage charges>Check details>Related menu>Check usage charges for d payment

■For au: [Continuous billing ID]
au ID TOP Log in from > au Easy Payment Menu > [List of continuous use services] > "Recurring billing ID"
* Please access the au ID site with a browser, not with the app.
*We cannot investigate using the "payment information number" or "device phone number".

■ For SoftBank: [Order number]
My softbank Login to > [Menu] > "Charge/Payment Management" > [Mass Payment] > [Usage History] > [Confirm] for items on this site
»Click here for inquiries about duplicate payments

*Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from our counter.
*Please note that we will not be able to respond if the required fields are left blank.

*Depending on your environment, the email link above may not launch.