Help/Inquiries

About login

I have completed payment, but I cannot log in.

Please check the contents of [1] to [8] below.

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[1] Typing error

Please check for uppercase/lowercase letters, half-width/full-width characters, input errors, and unnecessary spaces.

Capital letters: ZERO, E
Lowercase: zero, e
Half-width: ZERO, zero, E, e, @, 123
Full-width: ZERO, ZERO, E, E, @, 123

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【2】 When logging in with Plus member ID (formerly: EMTG ID)

Please be sure to include the first letter "E" when entering.

* Click here to confirm Plus member ID

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[3] When logging in with an email address

The login ID is [email address when registering as a member].

If you have multiple email addresses, try the one you remember.

example)
icloud.com, gmail.com
softbank.ne.jp, i.softbank.jp
ezweb.ne.jp, au.com
yahoo.co.jp, yahoo.ne.jp

<If you change your email address>
If you have not done the change procedure on My Page, please enter the [email address used when registering].
Even if you can no longer receive emails due to a model change, etc., it will still be valid as your [Login ID].

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[4] Possibility of incorrect password

Please set a new password from [Forgot your password] at the bottom of the login screen and try logging in.

The password can be set in single-byte alphanumeric characters/up to 12 digits.

*If you do not receive the reset email, please make sure that you can receive the "plusmember.jp" domain.

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[5] When returning to the top page

If cookies are disabled in your browser, this website will not work properly.

Be sure to enable the setting.

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[6] For monthly courses

Only those who have continued to pay their monthly membership fee can log in.

Please check your billing statements to see if your monthly payments have continued with credit card payments or mobile carrier billing.

*If you have not been billed, your membership has already been cancelled, so please join as a new member.

*Please also read here.

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[7] For annual course users

If you have not paid the continuation fee within one year, your membership will be cancelled, so please join as a new member.

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[8] Site (login page) difference

Please be sure to access the registered site.

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* If the above does not solve the problem
Please contact us by email with the necessary information.

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【Customer Information】
・Full name (Kanji/Kana)
・Your nickname
・Date of birth (8 digits in Western calendar)
·prefectures
·Your phone number

[Payment information]
・Registered course: [Monthly course/Annual course]
・ Membership fee payment method: [credit card payment / carrier payment / convenience store payment]
・For credit card payment: [16-digit card number] *1
・For carrier payment: [mobile company/payment information]*2

【detail】
tried to login
・ Plus member ID starting with E
·email address
・Entered password (number of digits)
・Entered password (first/last character)
・The displayed error message
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*1: After confirming the information, we will promptly delete it.
*2: Please see below to confirm your payment number.

■ For docomo: [12-digit payment number]
d menu >My docomo>Log in>Enter your network PIN>Confirm PIN>Usage charges>Check details>Related menu>Check usage charges for d payment

■For au: [Continuous billing ID]
au ID TOP Log in from > au Easy Payment Menu > [List of continuous use services] > "Recurring billing ID"
* Please access the au ID site with a browser, not with the app.
*We cannot investigate using the "payment information number" or "device phone number".

■ For SoftBank: [Order number]
My softbank Login to > [Menu] > "Charge/Payment Management" > [Mass Payment] > [Usage History] > [Confirm] for items on this site

»For inquiries about unable to log in, click here

*Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from our counter.
*Please note that we will not be able to respond if the required fields are left blank.

*Depending on your environment, the email link above may not launch.

In that case, please contact us using this [Contact Form].