About withdrawal
[Monthly course] Even though I canceled my membership, I am still being billed for my credit card payment.
If you paid your membership fee by credit card, depending on the credit card company's closing date,
You will be billed the month following or the month after the month in which you cancel your membership.Please check the [month of use] on your statement.
Example) If you cancel your membership in January
⇒ The final bill will be for January usage (use date January 31st). ⇒Actual withdrawal will be in February or March.
*For details on the closing date and billing period, please contact your credit card company.
If you continue to be billed even after canceling your membership, as in the example below, please contact us.
Example) If you cancel your membership in January ⇒ If you are billed as [month of use: February]
≫For inquiries, please click here
<Request>
Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from us.
Please note that if the necessary information is left blank, we will not be able to reply.
Depending on your environment, the email link above may not launch.
Other questions regarding "Withdrawal"
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Q.
Please tell me how to cancel my membership.
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Q.
[Monthly course] Will the payments be duplicated if I withdraw and re-enroll within the same month?
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Q.
[Monthly course] Even though I canceled my membership, I am still being billed through my carrier billing.
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Q.
It was supposed to be an automatic renewal, but I was cancelled.
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Q.
[Monthly course] What will happen to the payment if I cancel my membership?
If the above example does not resolve your issue, please contact us using the form below.