please confirm the following.

[1] Password reset
From the TOP page » [LOGIN] » [Forgot your password], enter your registered email address or Plus member ID and date of birth, and press the "Authenticate" button.

We will send you a password reset URL to your registered email address.
By accessing the URL in the email, you can complete resetting your password.

»Click here for the password reset page
*Can be set to half-width alphanumeric characters/up to 12 digits

If 24 hours have passed since you received the email, please follow the procedure again from "Forgot Password".
*If you do not receive an email, here "Please confirm.

[2] If you cannot reset your password
If you are unable to use your registered email address due to a change in model, etc., please contact us with the following information.

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・Full name (Kanji)
・Full name (Kana)
・Date of birth (8 digits in Western calendar)
·Your phone number
·email address
·prefectures
・ Plus member ID
・Registered course (annual course/monthly course)
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»Click here to contact us about forgetting your password

*Please refrain from making inquiries from iCloud addresses as many people do not receive response emails from our counter.
*Please note that we will not be able to reply if the necessary information is left blank.

*Depending on your environment, the email link above may not launch.