About withdrawal
Please tell me how to cancel my membership.
[Monthly course]
After logging into the site, please click "Withdraw" at the bottom of the site top page.
You can also complete the procedure from the "Withdrawal Procedures" on MY PAGE.
*If you cancel your membership from the site, all settings related to email delivery will be turned off.
If you re-register within one month after canceling your membership, please be sure to check the "E-mail newsletter settings" on MY PAGE.
[Annual course]
Membership is valid for one year from the month of joining, so if you do not complete the renewal procedure, your membership will be cancelled.
If for some reason you would like to cancel your membership without waiting for it to expire, please contact us through the "Contact Us" page.
■About credit card automatic renewal
If you select ``Credit Card Payment'' when selecting your payment method when joining, the service will automatically continue paying your annual membership fee from the following year onward.
If you have an automatic credit card renewal, your membershipwill be automatically renewed afterthe 20th of the month in which your membership expires.
If you do not wish to continue, please complete the procedure to cancel automatic renewal from "MY PAGE".
*Please note that the automatic renewal suspension procedure must be completed by the 20th of the month in which your membership expires, and your membership will be automatically renewed after that date.
*For instructions on how to stop automatic renewal, please see "How do I stop automatic renewal of my credit card?" "Please confirm.
Other questions regarding "Withdrawal"
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Q.
[Monthly course] Will the payments be duplicated if I withdraw and re-enroll within the same month?
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Q.
[Monthly course] Even though I canceled my membership, I am still being billed for my credit card payment.
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Q.
[Monthly course] Even though I canceled my membership, I am still being billed through my carrier billing.
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Q.
It was supposed to be an automatic renewal, but I was cancelled.
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Q.
[Monthly course] What will happen to the payment if I cancel my membership?
If the above example does not resolve your issue, please contact us using the form below.