- About membership
- About the course
- Regarding payment of membership fees
- About login
- About changing registration information
- About changing smartphone models
- [Annual course] Regarding continuation
- About withdrawal
- About various emails
- 発送物について
- About site usage and content
- others
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Q.
Please tell me how to join.
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Q.
Can I join using something other than a smartphone?
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Q.
Can I view the site content without paying the membership fee?
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Q.
Can I register as a member using a name other than my real name?
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Q.
Can one person register more than one?
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Q.
Can I join even if I live overseas (outside Japan)?
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Q.
Are there any email addresses that cannot be used for registration?
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Q.
Please tell me about the membership expiration date.
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Q.
What is the difference between "Monthly course" and "Annual course"?
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Q.
Please tell me how to change from "Monthly course" to "Annual course".
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Q.
Can I change from "annual course" to "monthly course"?
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Q.
Can I register for both the "Monthly Course" and "Annual Course"?
Regarding payment of membership fees
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Q.
[Monthly course] What payment methods are supported?
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Q.
[Annual Course] What payment methods are supported?
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Q.
Please tell me which credit cards are available.
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Q.
Can I use debit cards, prepaid cards, and bundle cards?
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Q.
[Annual Course] Can I change the payment method?
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Q.
[Monthly course] Can I change the payment method?
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Q.
[Monthly course] Do I need to make a monthly payment procedure?
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Q.
[Monthly course] If I join in the middle of the month, will the payment be prorated?
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Q.
[Monthly course] Is it possible to get a refund if I make duplicate payments?
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Q.
[Monthly course] Duplicate payments occur every month.
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Q.
Are there any differences in the services provided depending on the payment method?
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Q.
I forgot my password.
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Q.
I have completed payment, but I cannot log in.
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Q.
What is Plus member ID (former: EMTG ID)?
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Q.
Where can I check Plus member ID (formerly EMTG ID)?
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Q.
I want to delete Plus member ID (former: EMTG ID).
About changing registration information
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Q.
What should I do if my last name has changed?
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Q.
Can I change the registered name?
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Q.
I registered my date of birth and gender incorrectly.
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Q.
What should I do if my address or phone number changes?
About changing smartphone models
[Annual course] Regarding continuation
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Q.
Please tell me how to continue the procedure.
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Q.
Even though I had no recollection of completing the procedure, it was automatically continued.
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Q.
My membership has expired. Can I continue the process now?
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Q.
Please let me know how I can check if my credit card is automatically renewed.
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Q.
Please tell me how to stop automatic renewal of my credit card.
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Q.
How can I change automatic continuation from "no" to "on"?
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Q.
I have it renewed automatically, when will the expiration date be updated?
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Q.
One month before my membership expired, I received an email from my credit card company informing me that my membership fee would be withdrawn.
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Q.
Please tell me how to cancel my membership.
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Q.
[Monthly course] Will the payments be duplicated if I withdraw and re-enroll within the same month?
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Q.
[Monthly course] Even though I canceled my membership, I am still being billed for my credit card payment.
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Q.
[Monthly course] Even though I canceled my membership, I am still being billed through my carrier billing.
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Q.
It was supposed to be an automatic renewal, but I was cancelled.
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Q.
[Monthly course] What will happen to the payment if I cancel my membership?
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Q.
I am not receiving emails from the fan club.
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Q.
I did not receive a reply email containing the URL for new member registration.
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Q.
Where can I subscribe to the members-only email newsletter?
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Q.
I would like to stop receiving email newsletters.
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Q.
Can I change the email newsletter recipient?
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Q.
Can I use the content on the site, CD jacket photos, artist images, and sound sources?
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Q.
Please tell me the recommended environment.
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Q.
[iPhone] I can't watch MOVIE.
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Q.
[Android] I can't watch MOVIE.
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Q.
Suddenly I can no longer view paid content pages.