For the sale of official goods at the ``2024 ZEROBASEONE FAN-CON IN JAPAN'' venue, we will introduce ``numbered tickets for goods purchase'' to alleviate congestion near the venue.
When using venue sales, please check the following information.
*We plan to take orders for all products after all performances have ended. Details will be announced at a later date.
(ZEROBASEONE OFFICIAL LIGHT STICK is not available for order sale)
《Venue Sales location/Date/Time/Target people》
[Kanagawa] K Arena Yokohama special sales area
◼︎Saturday, March 23, 2024 10:00-18:00 [For those who have tickets for Saturday, March 23]
◼︎Scheduled for Sunday, March 24, 2024 from 9:00 to 12:00 [For those who have tickets for the show starting at 12:30 on Sunday, March 24]
◼︎Sunday, March 24, 2024 13:00-18:30 [Those who have tickets for the show starting at 19:00 on Sunday, March 24]
*This numbered ticket system will be accepted on a first-come, first-served basis.
《About applying for numbered tickets》
Reception period: March 18, 2024 (Monday) 20:00 - until 23:59 the day before each sales target date
Ticket display: Immediately displayed after application
Reception URL: https://cdn.tixplus.jp/feature/zerobaseone_fancon2024_goods/
*The reception URL will be valid from 20:00 on Monday, March 18, 2024. The URL will be the same for all performances.
《People who can purchase goods》
◎Only for those who have a performance ticket for the sale date and time
*Tickets will be issued using the "Chikepla Electronic Ticket" app. An official app is required to issue electronic tickets.
*Those who have been selected as companions can also apply by logging in from the reception page.
*Numbered tickets can be used by those who have a performance ticket for the day. Please note that you will not be able to enter if your item is listed or sold in an official trade.
《When purchasing goods》
◎To purchase official goods,Apply for “first come, first served” “goods purchase numbered tickets”is required.
◎The numbered ticket system is used to alleviate congestion.
*Please refrain from making direct inquiries (phone calls, etc.) to the venue.
"Notes"
◎Please form an entry line in order of serial number and enter according to the guidance of the staff.
◎When it is time to enter, the staff will call you using the serial number written on your electronic ticket and guide you to the entrance line in order of the serial number.
◎Customers who were unable to line up when the staff called their serial number will be guided to the end of the entrance line for that slot after calling all the numbers for the relevant time slot, regardless of the serial number. Let me do it.
◎However, please note that depending on your arrival time, you may not be able to enter your desired slot.
◎Please note that if you arrive after the applicable time slot, you will not be able to enter regardless of the reason.
◎Please refrain from waiting before the start time of each entrance line, as this will cause inconvenience to other customers.
◎Re-entry is not possible.
◎Please check the precautions listed on the website before entering. Please note that if you do not follow the precautions, we may not be able to guide you.
◎Please follow the staff's instructions regarding entry. If you do not comply, we may refuse entry. Please note.
◎Even if you arrive on time, your admission time may change depending on the situation on the day. Please note.
◎Sales hours for each performance are subject to change.
◎Please refrain from meeting at the waiting area or in the entrance line.
◎Staying in line late at night or early in the morning, lining up, or otherwise visiting the venue or nearby areas will be a nuisance to nearby residents and other facility users, and is therefore prohibited.
◎Only customers who wish to purchase official goods will be allowed to line up in the waiting line to purchase official goods. If you are bringing someone with you, please meet outside the sales area. Please refrain from waiting in the waiting line.
◎The following actions are prohibited as they may cause inconvenience to other customers.
*Product trading activities at the booth venue or near the facility
*Sit-in around the facility
*Occupying benches etc. for long periods of time
If any of these behaviors are observed, our staff will contact you.
◎Cutting into the line or running when the line starts is extremely dangerous and is strictly prohibited.
◎Lines formed independently before the line-up start time will be invalidated. Staff will guide you when forming a line.
Depending on the weather and conditions on the day, the entrance line start time, entrance line, and waiting area may change. Also, depending on operating conditions, admission methods may change without prior notice. Please note. In such cases, please follow the instructions of the on-site staff.
◎Due to bad weather, on-site sales may be postponed or canceled.
《Notes when applying》
◎The numbered tickets are free.
◎Registration will be closed as soon as the capacity is reached as it will be accepted on a first-come, first-served basis. please note.
◎You can apply for one ticket (up to one device) per person.
◎Applications are only available to those who have a performance ticket for the sale date and time.
◎Resale of the merchandise purchase tickets obtained at this reception to a third party is strictly prohibited regardless of the reason. Providing or transferring the information to a third party for resale is also prohibited. Additionally, applications for numbered tickets for the purpose of resale are strictly prohibited.
◎The merchandise purchase numbered ticket is a system to be used to alleviate congestion. We do not necessarily guarantee your purchase.
◎Depending on the situation on the day, official goods may be sold after the performance.
◎Children under the age of 18 who do not have a smartphone may enter with up to one parent at the same time. Please have a parent/guardian apply on your behalf.
《Venue sales payment method》
1) Cash (Japanese yen only)
2) Credit card
3)QR code payment:
4)Electronic money
*Please check the image below for details.
*Payment can only be made in one lump sum.
*When using credit card, QR code payment, or electronic money, payment may take some time depending on communication conditions. In addition, it may not be possible to use the service due to circumstances such as the communication environment.
*Please note that this cannot be used in conjunction with cash payment.
*On the day of the event, due to unavoidable circumstances, we may suspend the use of credit cards, QR code payments, and electronic money.
《About returns and exchanges》
◎We cannot exchange or return products due to customer convenience.
◎Due to the materials and production process, there may be some scratches or scuffs on the surface of the product. Please note that there are no problems with use.
◎We will make every effort to ensure that there are no mistakes in the delivery of purchased items or lack of change, but please be sure to check on the spot after making your purchase. We will not be able to respond to requests made after this time has elapsed.
◎Defective products can only be exchanged on the day of the event. Please check immediately after purchasing. Please note that if the item in question is out of stock, we may issue a refund.
《Notes regarding product purchases, returns, and exchanges》
◎The number of items sold is limited. Even if you have a [Goods Purchase Numbered Ticket], the product may be sold out. Please note.
◎We are unable to accept product samples at the sales counter.
◎As there are many sales counters, there may be a time difference when the product is sold out. A product may become sold out after a customer places an order.
◎If a product is sold out, we will notify you via product POP, but please note that there may be a time difference in the notification.
◎If the item in question is sold out, we may issue a refund.